Business and Finance Quality Philosophy

Set goals
Understand and value differences
Communicate
Continuously improve processes
Exceed customer expectations
Survey customers
Strive for excellence

Ohio State
Overview of SUCCESS Program
The SUCCESS program is a vital part of Business and Finance's efforts towards continuously improving our processes, helping to develop and maintain an environment where quality service is provided to every customer. This environment is fostered by recognizing staff who exemplify B&F's core values and excel at meeting or exceeding customer requirements. SUCCESS is designed to acknowledge employees for a job well done and to encourage recognition of achievement throughout the organization.

Program Mission
"To recognize team and individual performance that exemplifies the principles of continuous quality improvement in providing academic support services to the University Community."
Business and Finance Core Values
Committed to continuous improvement through integrity, innovation, diversity and stewardship
Objectives of SUCCESS
Support the Business and Finance quality philosophy. Provide a vehicle to consistently recognize quality in all departments within Business and Finance. Provide for immediate and annual recognition.
Quality Commitment
The quality commitment of the Office of Business & Finance is "To Provide the Best Service." This policy requires that every individual and departmental unit fully understand customer expectations and deliver essential and valued business and financial services.